Terms of Service

Last updated: August 6, 2026

1. Nature of Service

The Service is operated by Milata LLC, doing business as ExoticRx (“ExoticRx,” “we,” “us,” “our”). The ExoticRx application and website (“the Service”) are an information-only tool that provides drug dosage references compiled from published veterinary literature. The Service is not veterinary advice, does not constitute a veterinary-patient relationship, and is not classified as a medical or veterinary device.

2. Intended Users

The Service is intended for licensed veterinary professionals, veterinary technicians, and veterinary students. Users must exercise independent professional judgment when making clinical decisions.

3. Incorporated Documents; Entire Agreement

The following documents are incorporated into and form part of these Terms as if set out in full here: (a) the Dosage Disclaimer at https://exoticrx.com/legal/disclaimer; (b) the Privacy Policy at https://exoticrx.com/legal/privacy; and (c) the Cookie Policy at https://exoticrx.com/legal/cookies. Together with these Terms, they are the entire agreement between you and Milata LLC (“ExoticRx,” “we,” “us”) regarding the Service, and they supersede all prior or contemporaneous understandings, communications, and representations, whether oral or written. If these Terms conflict with an incorporated document, these Terms control, except that the Privacy Policy controls as to personal-data matters.

4. Professional Responsibility; Assumption of Risk

The Service provides reference information compiled from published veterinary literature. It is not veterinary advice, does not create a veterinarian-client-patient relationship, and is not a medical or veterinary device. You acknowledge and agree that: (a) every dose, rate, volume, and interaction result produced by the Service is reference data that you must independently verify against current published literature and the individual patient before any clinical application; (b) the prescribing veterinarian bears full and sole clinical responsibility for drug selection, dosage determination, and patient monitoring; (c) the absence of an interaction warning does not mean a drug combination is safe; and (d) you assume the risks inherent in using reference information in clinical practice, including the risk that published sources contain errors or become outdated.

5. DISCLAIMER OF WARRANTIES

Plain-language summary: the Service is reference data provided as-is; you must verify every dose.

THE SERVICE, INCLUDING ALL DOSAGE DATA, INTERACTION DATA, CALCULATORS, AND OTHER CONTENT, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXOTICRX DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, CURRENCY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. EXOTICRX DOES NOT WARRANT THAT ANY DOSAGE, INTERACTION, OR OTHER INFORMATION IS CORRECT, CURRENT, OR SUITABLE FOR ANY PARTICULAR ANIMAL OR CLINICAL SITUATION. NO ORAL OR WRITTEN INFORMATION OR ADVICE OBTAINED FROM EXOTICRX OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow the exclusion of certain warranties or limits on statutory consumer rights, so some of the above exclusions may not apply to you. In that case, the excluded warranties are limited to the minimum scope and shortest duration permitted by applicable law. Nothing in these Terms limits any statutory rights you have as a consumer that cannot be waived by contract.

6. LIMITATION OF LIABILITY

Plain-language summary: our liability to you is limited — read this section.

6.1 EXCLUSION OF CERTAIN DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MILATA LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF EXOTICRX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM CLINICAL OUTCOMES, ANIMAL ILLNESS, INJURY, OR DEATH, LOST BREEDING OR COMMERCIAL VALUE OF AN ANIMAL, AND ANY CLAIM MADE AGAINST YOU BY A CLIENT OR OTHER THIRD PARTY.

6.2 AGGREGATE CAP. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF MILATA LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE TOTAL AMOUNT YOU PAID EXOTICRX FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

6.3 What this Section does NOT limit. Nothing in these Terms excludes or limits liability for: (a) gross negligence, willful misconduct, or fraud; (b) death or personal injury to a human caused by negligence, where applicable law does not permit such liability to be excluded; or (c) any other liability that cannot be excluded or limited under applicable law. If you are a consumer in a jurisdiction whose law limits the effect of this Section, this Section applies to you only to the extent permitted by that law.

6.4 Basis of the bargain. You acknowledge that the disclaimers in Section 5 and the limitations in this Section 6 are an essential basis of the bargain between you and ExoticRx, that the Service's pricing reflects this allocation of risk, and that each provision of Sections 5 and 6 applies (i) regardless of the legal theory asserted, (ii) even if a limited remedy fails of its essential purpose, and (iii) independently of every other provision, so that each part of Sections 5 and 6 remains effective even if another part is held unenforceable.

7. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Milata LLC and its members, managers, officers, employees, agents, contractors, and licensors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in clinical practice, including any treatment decision informed by the Service; (b) your violation of these Terms; or (c) your violation of any law or of any third party's rights. This indemnity does not apply to the extent a claim arises from ExoticRx's gross negligence, willful misconduct, or fraud. If you are a consumer, this Section applies only to the extent permitted by the law of your country of residence.

8. Governing Law; Venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The state and federal courts located in the State of Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue in those courts and waives any objection of inconvenient forum. If you are a consumer, nothing in this Section deprives you of the protection of mandatory consumer-protection provisions, or of the right to sue or be sued in the courts, of the country (or, in the EU/UK, the member state or the UK) in which you reside, where that right cannot be waived by contract.

9. Severability; Reformation

If any provision of these Terms is held invalid, illegal, or unenforceable in any jurisdiction, that provision will be reformed and enforced to the maximum extent permitted, and if it cannot be reformed it will be severed — in each case only in that jurisdiction and only to the extent of the invalidity — and the remaining provisions will continue in full force and effect. Without limiting the foregoing, the parties intend that each sub-part of Sections 5 (Disclaimer of Warranties) and 6 (Limitation of Liability) be independently enforceable, so that the invalidity of any exclusion or limitation does not affect the enforceability of the aggregate cap in Section 6.2 or any other exclusion or limitation.

10. Survival

Sections 3 (Incorporated Documents; Entire Agreement), 4 (Professional Responsibility; Assumption of Risk), 5 (Disclaimer of Warranties), 6 (Limitation of Liability), 7 (Indemnification), 8 (Governing Law; Venue), 9 (Severability; Reformation), and this Section 10 survive any termination or expiration of these Terms or of your account, however caused, including termination by ExoticRx under Section 13 (Termination).

11. Subscription Terms

Paid subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price, until cancelled. You may cancel at any time through your account settings; cancellation stops future renewals and your access continues until the end of the current paid period. A full refund is available within 7 days of the initial subscription charge or any renewal charge — no questions asked. After 7 days, charges are non-refundable.

If you subscribe as a consumer in the EU, EEA, or United Kingdom, you have a statutory 14-day right to withdraw from the purchase of a digital service, which we honor where it applies. Nothing in this section limits any statutory rights you have under the law of your country of residence.

12. Acceptable Use

Users agree not to:

Scrape, copy, or redistribute formulary data
Attempt to reverse-engineer the dosage calculation engine
Use the Service for automated or bulk data extraction
Share account credentials with non-subscribers

13. Intellectual Property; Source Material

What we claim. The Service — its software, dosage calculation engine, interface, and the selection, arrangement, verification status, evidence grading, and editorial annotations of the formulary — is the property of Milata LLC and is protected by copyright and other laws. Nothing here grants you ownership of it.

What we do not claim. Drug dosages, concentrations, routes, frequencies, and similar clinical facts are facts. We claim no ownership of any underlying fact, and nothing in these Terms restricts your use of the same facts obtained elsewhere.

Third-party source material. The formulary is compiled from published veterinary references, including Carpenter's Exotic Animal Formulary, Plumb's Veterinary Drug Handbook, the BSAVA Small Animal Formulary, and peer-reviewed literature. Those works are the property of their respective publishers. ExoticRx is not affiliated with, endorsed by, or sponsored by any of them. Where we quote a source, we quote briefly and with attribution so that you can locate and verify the original; the Service is intended to direct you to those sources, not to replace them. Citations name the publication and, where we hold the edition, the printed page or table.

Your licence. Subject to these Terms, you receive a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for clinical decision support within your own practice. You may retain copies of individual results for a patient record. The restrictions in Acceptable Use above continue to apply.

Rights complaints. If you are a rights holder and believe material on the Service exceeds fair use or is otherwise improperly reproduced, contact us and we will review and, where appropriate, remove or shorten it promptly.

14. Termination

ExoticRx reserves the right to suspend or terminate accounts that violate these terms, with or without notice.

15. Changes to Terms

We may update these Terms from time to time. If we make a material change — one that reduces your rights or increases your obligations — we will notify registered users by email and require you to affirmatively re-accept the updated Terms within the Service before the change applies to you. For non-material changes, we will give notice by email or within the Service, and continued use of the Service after the change takes effect constitutes acceptance. If you do not agree to an updated version of these Terms, you may cancel your subscription and close your account at any time from your account page.

16. Contact

Questions about these terms? Contact us at contact us.